Click Here to Chat!

Web Chat Agents are
available on CST

Monday - Friday
6:00 AM - 11:00 PM

7:00 AM - 11:00 PM

9:00 AM - 11:00 PM

If you haven't received your reward within 6 weeks after your first month's bill is paid in full, please call 1-855-210-8717 to check your reward status.

For questions regarding your bill, please call 1-800-242-9113.
Enter Your Information
Tracking your reward status online is as simple as typing in your tracking number or entering your name and zip code.

*Indicates a required field

Track By Number

*Enter Tracking Number:
(This was emailed to you)

— OR —

If you don't know your tracking number, you can track by using your name.
Track By Name

*First Name:

*Last Name:

*Zip Code:

Email Address:

Phone Number:

(Example: 817-555-5555)
NOTE: Email and phone number will refine your search. See TXU Energy Privacy Policy